Shipping

Shipping of the purchased products will generally be made within 2-5 days from the moment of payment confirmation. You will receive a tracking number to track the shipping and delivery will be carried out by UPS, DHL, TNT or other reliable local logistics suppliers. If you have any further question about your order status or the shipment of the products please contact our customer service at contact@lupo.it

Global distribution

The Lupo e-commerce site is currently active for purchases from the USA, Canada and a number of EU countries, where it is also possible to purchase through the network of dealers who distribute Lupo products. For all other countries, it is possible to buy directly from our local partners. If you have any doubts please contact us at our e-mail address contact@lupo.it and we will let you know of the dealers closest to you! More countries will be added soon on our e-commerce website.

After-sales support

Lupo is synonymous with quality and for us it is essential to offer excellent and professional after-sales support. All the products in our range have been developed to be reliable in situations of intensive use and are characterized by a modular design so they are easy to repair if needed. We have an extensive worldwide network of dealers and specialized repair centres for our products and by purchasing a Lupo product you can be sure to invest in reliable professional equipment. In case you need after-sales assistance, contact the customer service at the e-mail address contact@lupo.it and we will quickly get back to you.

Warranty

For any problem during the warranty period, you can contact our customer service at the e-mail address contact@lupo.it and you will quickly be given information on how to solve the problem. In the event that the product needs to be repaired or replaced, you will not incur any additional costs whatsoever, and the assistance will be carried out directly by us. After the expiry of the warranty period, repairs can be carried out in one of the local Lupo service centres.

Return for any reason

You have the right to cancel your order and return a product for any reason at any time within 14 calendar days after the date from when the product is received. To exercise your right, you need to provide us with a clear expression of your intent to return a product or cancel an order by sending an e-mail to contact@lupo.it or by using the form you can find on our website on the contacts page. Once you notify us of your intent to cancel, please return the product with the original receipt and original packaging to us within 14 days. Once we pick up the product or, in the event you are delivering the product to the carrier, we receive the product or proof that it has been shipped, we will provide you with a refund based on the original payment method within 7 business days. If the product is damaged, we may offset the amount of your refund by the diminished value of the product.

Secure payments

Payment of your purchases on the Lupo e-commerce site is totally secure. The payment system (or "payment gateway") we rely on is PayPal which handles both credit card payments and PayPal accounts. The data relating to your payment is transmitted on a secure encrypted connection with SecureSocketLayer (SSL) protocol directly to the payment platform. For this reason, at no time during the purchase process is Lupo able to know and therefore retain the purchaser's credit card number transmitted directly to PayPal. You can therefore choose to use your credit card or your PayPal account without any worries.