Terms and conditions

General Information

The following terms and conditions (hereinafter referred to as "Terms") are the Terms which apply when the customer accesses or places an order to purchase any of the products made available to the customer on www.lupo.it (hereinafter referred to as “Website”) owned by Lupo SRL The customer, by using the Website and by placing an order, agrees to be bound by the following Terms. We recommend the customer to keep a copy of these Terms for future reference. The submission of the order form, as provided in article 8 of these Terms ("Insertion and confirms orders"), constitutes for all legal purposes a contract of sale between Lupo SRL and the customer, from which arise the mutual rights and obligations governed by Italian civil law. The current Terms exclude the application of any general conditions of sale belonging to the customer or to third parties and cancel and replace any previous conditions.

Changes of Terms and Conditions

Lupo SRL reserves the right to change and/or modify these Terms at any time. Consequently, the customer is invited to check any change that may occur. If the customer does not agree to any of the Terms then the customer can simply stop using the Website at any time. If the customer has any questions, concerns and/or comments about our Terms it can contact us at contact@lupo.it.


The e-commerce service is only available for customers who are professionals, that use the Product for their own business, excluding explicitly the direct sale to consumers. Lupo SRL offers products for sale on the Website and conducts e-commerce activities exclusively with persons who have attained the age of 18 (or whatever is the age of majority), are legally competent to accede to and enter into binding contracts.

Content of the Website

All content displayed on the Website (“Content”) is owned by Lupo SRL and is protected by Italian, EU and international copyright, trademark, patent, or other intellectual property laws. Lupo SRL owns the copyright in the selection, compilation, assembly, arrangement, and enhancement of the Content on the Website. It’s forbidden to reproduce, transmit, or exploit the content of this Website in any manner.

Use of the Website

Subject to the customer's compliance with these Terms, we grant the customer permission to download, display, view, use, and/or print sections of the Website for the customer’s personal, non-commercial use only. Any other use is strictly forbidden without prior approval of Lupo SRL.

Products information

Products that Lupo SRL offers for sale are those listed on the Website on the date on which the customer consults the Website within the limits of the available stock of the suppliers. Availability information is subject to change at any time, without notice and at our sole discretion. We make no representations or warranties about the accuracy or completeness of the information on the Website. There may be information on the Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Website is inaccurate. We have made every effort to display product colours as accurately as possible, however, we cannot guarantee the display of any such colour on customer’s personal computer monitor or device will be accurate.


Shipment, delivery and packaging costs are properly indicated at the time of the order. The cost for each shipment will vary depending on the mode of delivery, as well as on shipping’s destination and on the amount of the order. Every price is subject to change at any time, without notice and at our sole discretion.

Placement and confirmation of the order

On the Website the customers can view and select the products sold by Lupo SRL The customers can freely consult the pages of the Website, without any purchase obligation. After the reading of the printable order’s summary (“your cart”), the sale and purchase agreement will be formed through the exact filling of the single boxes of the purchase request, accepting the privacy policy and the terms and conditions. The order’s summary will show shipping info and billing info (User’s data, description and price of the purchased products, shipping costs - if provided -, terms of payment transaction costs, delivery address). Lupo SRL will confirm the formation of the agreement with an automatic response sent to the email address indicated by the customer and it only confirms the correct reception of your proposal through the information systems. This confirmation message indicates an "Order Number" to be used in any subsequent communication directed to Lupo SRL. Beside the information required by law, the confirmation message will show all inserted data relating to the customer, who commits to verify their correctness and to promptly communicate any correction. Any surcharge of the costs caused by unreported errors will be borne by the customer.

Payment methods

Payment of your purchases on the Lupo e-commerce site is totally secure. The data relating to your payment is transmitted on a secure encrypted connection with SecureSocketLayer (SSL) protocol directly to the payment platform. For this reason, at no time during the purchase process is Lupo able to know and therefore retain the purchaser's credit card number transmitted directly to the payment platform. You can therefore choose to use your credit card without any worries.


The customer will receive through e-mail communication, the digital invoice, which can be downloaded at any time. The digital invoice is also accessible from the section from customer’s client or can be asked writing to contact@lupo.it

Shipment and delivery

Shipment times vary for each product depending on stock availability. Shipping of the purchased Products will generally be made within 2-5 days from the moment of payment confirmation. The delivery terms mentioned in the order confirmation are estimates only and are not binding, because they may be subject to delays for reasons, not due to Lupo SRL, but depending on a number of factors, including but not limited to, weather conditions, international customs procedures, local couriers and delivery companies, and incorrect address information. With the acceptance of the order confirmation the customer renounces explicitly any kind of claim towards Lupo SRL because of delivery terms indicated in the order confirmation but not met. The customer therefore foregoes the right to withdraw from part of or from the entire sales agreement, to make any claims for damages or to interrupt the payment because of the delivery delay of the purchased product. In the event that an item is out of stock or for any other reason is not suited to be shipped, we will notify you in time. We will keep the order open unless told to cancel it. When the item is in stock, we will ship it out immediately. Shipment will be sent to the address indicated at the time of registration or purchase by the Buyer, who is obliged to indicate a valid address.

Return policy

You have the right to cancel your order and return a product for any reason at any time within 14 days calendar days after the date on which the product is received. In order to exercise your right, you need to provide us with a clear expression of your intent to return a product or cancel an order by sending e-mails to contact@lupo.it or by using the form in the Contact page of our Website. Once you notify us of your intent to cancel, please return the product with the original receipt and original packaging to us within 14 days. Once we pick up the product or, in the event you are delivering the product to the carrier, we receive the product or proof that it has been shipped, we’ll provide you with a refund based on the original payment method. If the product is damaged, we may offset the amount of your refund by the diminished value of the product. Refunds will be returned using the same method that was used to make the payment. The time for refund process depends on the bank or credit card issuer. Shipping costs will be paid by the Customer. For any problem during the warranty period of 12 months from the date of purchase, you can contact our customer service at the e-mail address contact@lupo.it and you will quickly be given information on how to solve the problem. In the event that the product needs to be repaired or replaced during the warranty period the assistance will be carried out directly by us.

After sales assistance

Lupo is synonymous with quality and for us it is essential to offer excellent and professional after-sales support. All the products in our range have been developed to be reliable in situations of intensive use and are characterized by a modular design so they are easy to repair if needed. We have an extensive worldwide network of dealers and specialized repair centres for our products and by purchasing a Lupo product you can be sure to invest in reliable professional equipment. In case you need after-sales assistance, contact the customer service at the e-mail address contact@lupo.it and we will quickly get back to you.

Limitation of Liability

In no case Lupo SRL will be held responsible for any direct or indirect damage caused by a wrongful use of the products. Neither Lupo SRL nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Website. Lupo SRL does not accept liability for any errors or omissions and reserves the right to change information, specifications and descriptions of listed goods, products and services. Lupo SRL does not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of or damage to property and/or loss from claims of third parties arising out of the use of Lupo SRL website or for any products purchased from the Website. Lupo SRL will only be liable for direct loss up to a maximum total of the price of the product purchased in respect of any claim.

Force Majeure

Neither Party shall be liable for the total or partial non-performance or delay in performance of its obligations under this contract that is caused by an event that cannot be prevented (Force Majeure). The force majeure event may include: wars, riots, insurrections, serious disorder in securing the Internet, technical failures, unauthorized access and/or intrusion on the website, strikes of any kind, telematics or telephonic faults. The abovementioned list is given merely as an example.

Protection of confidentiality and data processing

Lupo SRL protects the privacy of its customers and ensures that data are processed in accordance to the provisions of Regulation (UE) n. 2016/679. Personal data, (biographical, fiscal and contacts) are collected by Lupo SRL (data controller), directly and/or through third authorized parties, and are processed in printed, computing and telematics form, according to Privacy Policy released on www.lupo.it.

Applicable law and dispute resolution

These Terms and conditions and all contractual relationship between Lupo SRL and the customer shall be governed by Italian law. Any dispute arising from this Terms shall be subject to binding arbitration (“rituale”) under the Rules of the Piedmont Court of Arbitration. Arbitration shall adopt the ordinary procedure by law or the fast-track (ex aequo et bono) arbitration depending on the value in dispute, as provided for in these Rules.


If any provision of these Terms shall be held to be invalid, illegal or unenforceable, or had been found as such by law, regulation or Court, all remaining provisions shall remain fully valid. Everything not mentioned in this document is ruled by the laws of the Italian Civil Code and the special regulations applicable to this subject.

We appreciate your feedback

We are striving to continuously improve the quality of service we provide to our customers. Your satisfaction is our top priority. To provide excellent service, we would appreciate your comments. Do not hesitate to contact our customer line at the following e-mail address contact@lupo.it.